CORONA

Info for 2020 Ticketholders

Unfortunately, we have had to cancel ELBJAZZ 2020 because of the ongoing coronavirus pandemic. From now until 17 June 2020, you can transfer tickets for this year’s festival to next year’s event. ELBJAZZ 2021 will take place on 4 + 5 June.

If ticketholders cannot be there at ELBJAZZ next year, they also have the option of having their tickets refunded. Please note: subsequent changes are not possible.

This form is available now for both options.

As a result of the current situation, the price of tickets for the festival will be higher in 2021. Those who choose to transfer their festival tickets to 2021 will, of course, not have to pay any extra and will be making a huge contribution towards keeping the festival going.

to the online form

Process

A Transfer ticket to ELBJAZZ 2021

1. Follow the form link or enter the following URL in the browser bar: https://elbjazz.de/en/Tickets2020-Corona.

2. Choose the “Transfer ticket” option and enter the required data in the form step by step.

3. You will receive a confirmation by email. Please simply bring your existing ELBJAZZ 2020 festival ticket(s) to the festival on 4 + 5 June 2021. It will be activated by us.

B Refund ticket price

1. Follow the form link or enter the following URL in the browser bar: https://elbjazz.de/en/Tickets2020-Corona.

2. Choose the “Refund” option and enter the required data in the form step by step.

3. You will receive an email with confirmation of the ticket refund and a return label for the tickets that are to be returned.

 

Support

Should you have any difficulties, our support team will be happy to help you at the following times: Tel.: + 49 (0) 40 853 88 853 (Mon, Wed, Fri: 10:00–14:00), tickets@elbjazz.de

I am using Safari and I get an error message - what can I do?

It may happen that the ticket platform causes problems with the Safari browser. Please try again here. Alternatively, you can try it with another browser, e.g. Chrome or Mozilla Firefox.

How long do I have to decide whether I want to transfer my ticket(s) for ELBJAZZ 2020 to next year’s event?

It is possible to transfer the festival ticket(s) using the form mentioned above at no extra cost until 17 June 2020.

When I transfer my ticket to next year, what happens to my reservation for a concert in the Elbphilharmonie Grand Hall?

Ticketholders who have a reservation for a concert in the Elbphilharmonie Grand Hall and who decide to transfer their festival ticket to ELBJAZZ 2021 will be sent a link in autumn 2020 which allows them to reserve another concert in the Elbphilharmonie. The old reservation for ELBJAZZ 2020 will no longer be valid.

When will the line-up for ELBJAZZ 2021 be announced?

The first acts have already been announced here. Further artists will be announced from 6 June 2020 onwards!

I want to buy additional tickets for ELBJAZZ 2021. When will this be possible?

Advance tickets for ELBJAZZ 2021 (taking place on 4 + 5 June 2021) will go on sale on 6 June 2020. It will be possible to buy additional festival tickets in the ELBJAZZ ticket shop from that date onwards.

How much do tickets for ELBJAZZ 2021 cost?

The following ticket categories will be available in the ELBJAZZ ticket shop from 6 June:
Day Ticket Friday: €65.00
Day Ticket Saturday: €79.00
2-Day Ticket: €119.00

I bought my tickets for ELBJAZZ 2020 via CTS Eventim. What should I do?

Tickets bought via CTS Eventim can also be transferred or exchanged via the above-mentioned form.

I won tickets in a competition. What should I do?

Those who have won tickets in raffles and competitions should contact us on ahoi@elbjazz.de, stating the respective competition. Our support team will then take care of further steps.

What can I do to support the festival?

Ticketholders who decide to transfer their festival tickets to ELBJAZZ 2021 are really doing a lot to support us!